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FAQ
Hello there, my name is Florence K. I'm thrilled to introduce my online bridal shop, Florencek Paradise Hong Kong.
Welcome "Florencek Paradise the Art of Wedding Hair Accessories," discover a treasure trove of exquisite hair adornments that will elevate your bridal hairstyle to new heights. From delicate hairpins and sparkling combs to intricate headbands and floral crowns, this collection showcases the artistry and craftsmanship that goes into creating stunning hair accessories.
Step into a world where elegance meets romance as you explore the diverse range of options offered by Florence K. Each piece is meticulously designed to capture the essence of your unique style and enhance your natural beauty. Whether you're envisioning a bohemian-inspired look, a vintage-inspired hairstyle, or a modern and chic updo, these accessories are crafted to complement any bridal vision.
Immerse yourself in the artistry of a Florencek Paradise as you learn about the intricate techniques used to create these hair accessories. Delicate floral motifs, intricate beading, and Swarovski crystal embellishments come together in harmonious designs that will make you feel like a true goddess on your special day.
Whether you're a bride seeking a touch of whimsy, a vintage-inspired charm, or a glamorous accent. Let the captivating beauty of these accessories transform your hair into a stunning masterpiece that will leave everyone in awe.
Florencek Paradise於2015年成立的婚嫁首飾品牌，製作手工商品包括裙褂頭飾、婚嫁耳環、中式旗袍髮飾及日常系列。品牌的成立，源於創辦人Florencek K.結婚時，想找一些特別而又適合自己裙褂的飾物，結果發現很難尋找喜歡的新娘頭飾，於是自己動手造起來。慢慢地，她踏上了製作獨一無二，又可度身訂製的手造飾物之路。每一件作品都是由Florence K親手打造，不單是美觀，亦著重當中的意義。訂造首飾不同單純購買物品，根據您的品味和喜好量身定制，箇中心思過程令作品包含珍貴的回憶。新娘耳環款式亦非常豐富，以包金、珍珠、水鑽及水晶等打造，不論是送給另一半或挈愛親朋，都必能讓您從中找到合適的新娘耳環作送禮之選。
01
Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
We gladly accept all major credit cards (i.e. Visa, Mastercard, Alipay etc.) or Paypal. We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.
02
Delivery and Shipping
- All Hong Kong orders over HK$400 will be delivered by S.F. Express. FREE local courier for self pick up at S.F. Express centers/ EF Lockers/ appointed 7-11 or Circle K (pls fill in S.F. location code at address form) and FREE courier to home or office address.
- All Hong Kong orders below $400, courier charge $30 will be add. Hong Kong Standard Delivery 2-5 Business days,
- All oversea orders: To ensure you get your pieces as quickly as possible we ship all international parcels with UPS / Hong Kong Speedpost. Depending on the country, most of our parcels reach you within 7 working days (up to 10 working days for remote areas). Distribution of freight will be paid by the customer orders the goods arrive, the company will inform the customer about the email Hong Kong Speedpost shipping.
S.F. Express Service Center Locations
https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
* Applicable custom fees, taxes and duties are the sole responsibility of the customers.
For international customers, please allow 1-3 weeks of delivery time, please feel free to contact us for more details on shipping time and information for your country.
03
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays for delays due to customs.
04
Returns & refunds
If you are not entirely satisfied with your accessory you can return it within 7 days of receiving it for a full refund minus the cost of postage. This does not apply to bespoke orders or to pierced earrings.
If you would like a refund please email us within 48 hours of receiving your order.
Returns must be sent back in a saleable condition, in their packaging with any labels still attached in order to receive a refund. Refunds cannot be given if the item is returned after seven days.
*The buyer is responsible for paying the return shipping or exchange shipping. The return must be shipped back within 7 days of the day you received the package. Please do not return items without first emailing to ensure you are eligible for a refund - and to ensure you complete the returns process correctly.
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Become part of the Florencek Paradise family on Instagram and show off your happy moments by using the hashtag #FlorencekParadise
HK Deliveries:
Order above HK$400
Shipping is on us!
You're welcome.
International Deliveries:
Shipping is free from certain order values.Shipping prices depend on the country of destination and will be shown at checkout.
New: Pay in 4 Easy Installments with Paypal
*We ship fast, secure and worldwide with our trusted partner UPS ,S.F. Express and HKSpeedpost
*International shipping fees
For all other international customers, free Shipping will be provided to all purchases over HKD1000 during checkout.
Hand Crafted
Bespoke Design
Personalised Service
I love working with brides to create the perfect hair accessory for their big day and my bespoke service is ideal if you want to wear a unique headpiece. I offer consultations via email or video call.
Tailored To You
During a consultation, I take the time to get to know you, your personal and wedding style, and we’ll look at examples of my work and discuss materials and colour before I work with you to create your custom design that is completely tailored to you.
Best Materials
I'll use my expertise to recommend the best materials and techniques to bring your vision to life. You'll be able to see sketches and/or mockups of your hair accessory. Once you're happy with the design, I'll create your bespoke hair accessory by hand in my studio, using only the highest quality materials and artisan techniques.
A Timeless Piece
At the end of this special process, you will possess a breathtaking accessory that is truly exceptional. It will flawlessly enhance your attire, hairstyle, and individual style, and can be cherished not only by you but also by future generations for years to come.